Development and evaluation of cognitive risk and regulatory compliance management strategies for financial institutions.
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Discipline/sAdministración y Dirección de Empresas
Gestión de Cumplimiento
Gestión de Riesgos
This dissertation investigates how the risk and regulatory compliance management activities and business processes of financial institutions can be improved by utilizing cognitive computing technologies. At first, a systemic literature review, expert interviews as well as a survey were carried out with the aim to identify the main fields of action for the enhancement of the risk and compliance management procedures. The systemic review of 2,279 journal articles that deal with cognitive computing technologies in the banking and finance sector showed that risk and compliance management are main topics of interest. In further detail, the evaluation of six interviews and 62 survey forms displayed that the increasing number and complexity of legal requirements is regarded as a burden for the participating executive risk and compliance managers. Consequently, a majority of the participating experts were of the opinion that banks and other financial institutions are required to deal with the...